Q1: Are you a Factory or trading company?
A1.HONSON is a factory with patent products more than 100 molds ,6 production lines ,  
we also with trade department products including all the video game accessories.

Q2. Does the product support customized services?
A2. YES. Each product supports customized services, including product customization, packaging customization and brand customization.

Q3. Can you provide Amazon/Ebey e-commerce services?
A3.YES. Each product supports e-commerce services.

Q4:How did i trust your company ?
A4:We are a 19 years verified gold plus suppliers from alibaba.We have company certificates such as SGS,ISO9001,Afmori-BSCi, and products certificates such as RoHS, CE, FCC and UL.

Q5:After i get the products What if my products broken , what kind of service you support?
A5:First contact us, send us the photos to tell us about the problem , our engineer will help to handle; secondly, you can send back the products to us , we will fix it .Any problem catch me online ,we can give you good solution way . we want to do long term business with you not just for 1 day 1 times.

Q6: What’s your method of payment?
A6: We accept alibaba trade assurance .T/T.Paypal .Western Union/Cerdit card .Echecking And so on .

Q7:When you can send out my order?
A7:Usually we can send out the goods 1-5 working days after we got your payment.

Q8:Will I have a tracking NO. after you send?
A8:YES, all the parcels shall be send out with a tracking NO.BUT only registered mail shipping can be tracked, economy shipping tracking info not available.

Q9:Where can I track my parcel?
A9:You can track your tracking NO. on 
www.17track.net or 

Q10:When can I get the parcel?
A10:Usually it takes 7-90 working days to deliver according to different countries.(Holidays are not included) 
However, sometimes the parcel might be stuck at the customs for a long period in some countries like Russia,Italy, France,Netherlands 
,Germany, Argentina and Brazil.If this happens,the dispatch could be a little bit delayed.And you might need to contact the custom to check if the tax is needed for the 
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